I didnt get the support I was after from the forumn, but to let you know the outcome.
I sent 3 emails I have still not had a reply.
On Monday I called them & said I have my user name & but do not no the combinations of the other 2 passwords required, & was ready to close the account.
The pleasant lady said 'no problem, I will email it to you', she emailed a temp pass code, which allowed me access & reset the passwords.
The security question for the password, is usually something like favorite animal. This one asked about 5 different things, some of which I dont have, so I have had to write them down as they can be asked randomly.
WHY COULD THEY NOT HAVE EMAILED ME ON FRIDAY, which is what my gripe was about.