You left a trademans in your house and went on holiday??
I never work in a customer property without someone being there and thats with customers that I have known for many many years. If anything was to go wrong or missing, I would be the first person to blame.
Andy
I have keys for a number of customer's homes.
Some of my customers spend substantial amounts of time away from home. Me having keys means that if something goes wrong, I can turn up and deal with it whilst they are still away. I also have the opportunity to do disruptive work whilst they are away.
An example that springs to mind is a customer in Barnes. I was on my way to work elsewhere one Sunday morning in December last year. They phoned me to tell me that they had a massive leak which had knocked out the electrics and that the cat sitter was sitting in front of the gas fire trying to keep warm, but she had to leave in a couple of hours. I turned up, restored electricity to most of the house, and water to parts of the house, and more importantly, I was there to let the emergency plumber in.
Tomorrow, I will let myself in to repair the doors on the summer house (they left London on Saturday).
From a security point of view, I prefer it when customers assign me an individual code for the house alarm. If ever anyone ever entered using a key, they would not know my alarm code, and I would not know anyone else's code.
I have no problem with customers not giving me a key. I would rather not have to worry about looking after a key, but if I don't have a key, I want them to be in the house most of the time. If I come across something unforeseen that requires me to pop down to a local supplier I am going to be rather miffed if I have to sit there twiddling my thumbs until they return.
Mind you, I had one occasion where I didn't have a key, or the alarm code. I was working in the attic conversion painting MDF cabinets. The nanny popped out with the baby. I can down to pop out for a cigarette. The nanny had forgotten that I was there and set the alarm. I walked down the stairs the alarm went off. I had a visual image of the old Bill turning up and me trying to talk to them through the letterbox, them then kicking the door in and hauling me off. I remember that I had been served a cup of tea in a mug with his company details on. I rifled through the cupboards and eventually got the code form him.
And no, that isn't me be paranoid. Two years earlier a customer had given me keys to start early monday morning. I turned up, opened the front door, heard the beeping noise and I immediately rang the local police station, explaining that I was there to paint cabinets but the customer had forgotten to leave the alarm off. Four minutes after I hung up, a blue light police car pulled on to the drive, they could see my dust extractor and sanders. I told them that I had already phoned their station. They were in full on "throw the cuffs on", then, fortunately, a message came over their radio telling them that I had phoned them. At that point they became polite and explained that I could enter without worrying about the alarm because the sounder would not start again.