Did the treatment company tell you so? How deep did they say?
The internet says the following. I was right even though I never seen a knotweed.
What kills Japanese knotweed permanently?
Physical Removal - Excavation and removal of the underground root and rhizome system, ensuring Japanese knotweed is gone, and gone for good. Herbicide Treatment - Is a control method, as while herbicide can kill immature plants, it's less effective on mature rhizomes, often causing dormancy rather than death.