I tried a new garage today for a car service. When I dropped the car off, the first question they asked, without looking at the car, was 'Do you know where the locking wheel nut is?'
I actually didn't know what they meant and assumed it was the wheel wrench, so I told them it was under the boot lining.
It was only after I went home and googled it that I realised that a locking wheel nut is something used on alloy wheels and is hard to get off without the right tools. However my car doesn't have alloy wheels. They are bog standard wheels with normal nuts.
So my question is: Why would a garage come out with a question like that the moment you walk in? Why didn't they ask 'Have you got alloy wheels?' first?
Was it actually a slightly sneaky way of assessing how technical a customer I was, so that they could then determine how much to add to my service bill in the way of extras?
I don't think I'm being paranoid - I had a bad car service before and that time, I distinctly remember the guy serving me trying to 'test me' beforehand to see how gullible or non-technical I was.
I actually didn't know what they meant and assumed it was the wheel wrench, so I told them it was under the boot lining.
It was only after I went home and googled it that I realised that a locking wheel nut is something used on alloy wheels and is hard to get off without the right tools. However my car doesn't have alloy wheels. They are bog standard wheels with normal nuts.
So my question is: Why would a garage come out with a question like that the moment you walk in? Why didn't they ask 'Have you got alloy wheels?' first?
Was it actually a slightly sneaky way of assessing how technical a customer I was, so that they could then determine how much to add to my service bill in the way of extras?
I don't think I'm being paranoid - I had a bad car service before and that time, I distinctly remember the guy serving me trying to 'test me' beforehand to see how gullible or non-technical I was.
