I recently had a Nest thermostat, and am having one small issue...
When it was first installed, it was connected to a live that was only live when the heating was off, this resulted in it the heating constantly going on and off in a loop.
The installer then used another live which appeared to be live all of the time, the result that the heating came on as normal when the thermostat clicked on. All good, or so I thought.
It now appears that this second live is only live when the hot water is off. When the hot water comes on it cuts all power to the Nest and I get a warning to say there's no power.
Is this to stop the heating and hot water coming on at the same time? And if so, is it likely that there is a permanent live in there somewhere to use as power only for the Nest?
Thanks for your help but the junction box is a mess and not labelled at all.
When it was first installed, it was connected to a live that was only live when the heating was off, this resulted in it the heating constantly going on and off in a loop.
The installer then used another live which appeared to be live all of the time, the result that the heating came on as normal when the thermostat clicked on. All good, or so I thought.
It now appears that this second live is only live when the hot water is off. When the hot water comes on it cuts all power to the Nest and I get a warning to say there's no power.
Is this to stop the heating and hot water coming on at the same time? And if so, is it likely that there is a permanent live in there somewhere to use as power only for the Nest?
Thanks for your help but the junction box is a mess and not labelled at all.