This may have been the original post you saw? positive result, but you will need an electrician. See Fault 2, may be helpful, but check your Grundfos pump?
This was the outcome...
...things were really getting bad with the heating so my son came round on Tuesday and went through the electric circuits (he's an electrician). CH had been very intermittent and only coming on, to some degree, when water was called for as well, except that it totally failed on Tuesday!!
After one and a half hours of diagnostics he had found TWO faults - one was quite surprising; the pump. We have never heard or felt the Grundfos pump working although the little LED would come on when engaged with the hot water being switched on.
Fault 1 - The pump was in fact FAULTY; it has only been in use for about 7 weeks since we switched it on in late November. All that could be heard was a little
dull tick every 2 seconds and we think it was only rotating, if at all, very slowly.
Fault 2 - The other main fault was the programmer on the wall, a relay had failed on the CH side although the LED came on as normal. My son realised this and simulated it by making two conections on the separate box assembly that joins all the wires together into one box (the one with all the long row of connector points); it had something to do with the white cable, however, to cut a long story short he got a new programmer box and a new pump in case. He fitted the programmer and immediately ALL functions were re-instated. We changed the pump and immediately realised that the old (but new last year) one was obviously faulty. You can quietly hear the latest one happily turning at speed and gently feel the vibration of its movement.. result happiness!
Not very happy with the original fitter that fitted the duff one as he couldn't have checked it very well, he could have cost me a fortune trying different things. Just shows how important electricians are and how some problems can be found purely through electric diagnostics... lessons learned.
We have subsequently found out that there was a bad batch of Grunfos pumps of this type last year - looks like we were unlucky.
EVERYTHING works now as normal. Thanks again.
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