norwich union problem

update: I WIN!

they phoned me earlier and said that they have listened to the tapes and it was their error so are not gonna make any charges
 
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Well done mate !! You knew you were right and didn't let them bully you just because they were holding all the cards....
 
i should send them an invoice for time wasted. £15/ hour, min 2 hours. times by the 4 days of 1 phone call, thats £120. wonder what their response to that would be...
 
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