Outside stop tap problem

[Alec_t]

the young lady I first spoke to (United Utilities) assured me that their policy has now changed

Might be worth getting an opinion from the regulator, Ofwat.

 

[JBR]

United Utilities must have changed their protocol re outside Taps then , I’m in South Manchester & I bought a Property last July to Refurb , the 1st thing I do is a have a full strip out , Pipework , wiring etc if required , I tried the internal stop tap , completely buggered , so I tried outside , it was full of all sorts including what looked like mortar , So i gave UU a call & fair play to them I had a visit next day to survey the job & mark which Stop tap it was , next day a Gang dug it out & put up some Barriers , day 3 a Gang turned up to replace the Tap , then day 4 a Team came to back fill , then day 5 another Team came back to Tarmac the Pathway ....,, then finally on day 6 a Guy turned in a Van to take away the Barriers

a bit long winded but they got there !!
Phil

Ah, perhaps it was you who caused them to change their protocol!

 

[JBR]

you should label the plug "dishwasher"

Not the socket.

anything might get plugged into it.

Yes, I'll do that. Not my writing! It was the kitchen fitters!

 

[JBR]

Might be worth getting an opinion from the regulator, Ofwat.

Yes, I could politely ask them how I stand. Polite requests often work where demands fail!

EDIT: I had a look on their web site:
"We do not generally deal with individual consumer complaints or enquiries about water companies or individual water bills."

I don't want to start making complaints at this stage and, to be honest, I don't think my problem will be considered as important to them.

 

[HERTS P&D]

You catch more bees with honey than vinegar!

Andy