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[Bryan mcclean]

No did try them just have to back into work tonight.
Thanks.

 

[secureiam]

no worries might be about tomorrow

 

[Bryan mcclean]

I did try your suggestions but I am called into work TIL 8.
I really appreciate your help.

 

[secureiam]

How have you got on?

 

[Bryan mcclean]

Still no luck it will not go into learn mode

 

[Bryan mcclean]

Seems to be sorted. Default the nvm with commissioning jumper off. Then re-learn all devices. Many thanks for the help.

 

[Bryan mcclean]

One more question. All good now but when I try to arm the system it just beeps once comes up confirm devices then goes back to front screen no exit tone and does not set.
Help. Please

 

[secureiam]

What does it say in the event log.

Confirm devices is an engineer function not a user one.

 

[Bryan mcclean]

Nothing in the log

 

[secureiam]

So how you trying to set it?

 

[secureiam]

What’s displayed on the keypad?

 

[Bryan mcclean]

Type in user code It then comes up welcome back John. Then asks if I want to arm system. Press y then beeps once then confirm device comes up to 2 seconds then back to main screen no exit tones

 

[secureiam]

Remove code don’t need it just say eng code user code.

so is the commissioning jumper back off

 

[Bryan mcclean]

Yes it is off This is a user code

 

[secureiam]

The event log should have showed that the logged in For one so somethings amiss