Primrose Half cassette 4.5m wide awning repair

Joined
5 Oct 2004
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Essex
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United Kingdom
Hi,

I've had a 4.5m wide Half - cassette Primrose awning in my garden for about 5 years.
Recently the 2 metallic ropes/ steel cables (that's what they look like) have snapped in the left arm, which means only one side of awning is extending/ retracting.

I've now removed the faulty arm. Please check the picture below and advise of a way to repair this.
Many thanks.
View media item 99645
 

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Have you tried primrose? I found their tec guy very helpful.
 

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