problems getting on line

[libby lou lou]

Okay, this is how it goes, couldn't connect at home,even with the blue cable plugged in, normally great, even wireless. Kicked the router by accident.
So,was sent a new ntl router,could'nt get online still, engineer came out, said it's my comp,as he could get online with my daughters comp.

My computer will connect at my mothers, wireless, at the comp shop, wireless or cable in fact anywhere but at home, the comp shop can't understand it. neither can i. I am now on daughters comp till i figure what to do next.

Iv'e had a mate refomat from a legal copy of vista, and he's put windows xp pro on, and still no better, so, is it my laptop comp, or is it ntl? this has been going on three weeks now, and i'm stumped, please don't suggest i try antyhing too complicated with my machine, as i'm hopeless at stuff like this, but, i'm desperate, please throw us a line, thanks.

 

[NatB]

When you plug the cable between your pc and the router what notifications do you recieve? Bottom right is a icon of two computers one behind the other, hovering or right clicking will give some more information.

 

[Trazor]

But, i'm desperate, please throw us a line, thanks.

Untitled

• Trazor
• 9 Feb 2010
• 1

 

[libby lou lou]

When you plug the cable between your pc and the router what notifications do you recieve? Bottom right is a icon of two computers one behind the other, hovering or right clicking will give some more information.

Thanks for the reply, i get a Limited Connection, forgot to say,it may connect for 5 mins then go off again, it may even say, when wireless router is tried,connected, but i get no page, Server cannot be Found.

yet in the corner says connected 11mbps ?




Trazor, could you put us a noose on that?


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[NatB]

I assume (by 11 mbs) that you mean wireless. Can you switch off the wireless (might be a switch or keys fn + f9) and use the cable and see what the connection says then?

 

[libby lou lou]

I assume (by 11 mbs) that you mean wireless. Can you switch off the wireless (might be a switch or keys fn + f9) and use the cable and see what the connection says then?

On a different laptop mate, will do it tomorrow as it's getting late, thanks, ray.

 

[tim west]

I occassionally get the limited connectivity popup, and its usually fixed by first unplugging the power supply for the router for a couple of minutes then replugging it, wait for the leds to settle and when the router finds the pc, then doing a repair of the wireless connection by right clicking the system tray icon and selecting the repair option.

 

[Alison556]

Although I've got a wireless router, my desktop is wired to it.

I got a new laptop the other day and I had similar problems - couldn't get it to connect, then it would connect for a couple of minutes and drop the connection again - yet everything said that it was connected.

After an hour and a half on the phone to a very nice man from O2 broadband, he changed my security setting from WEP to WPA.

It connected immediately and I've not had a problem since. He reckoned that my lappy just didn't like the WEP security.

I'm not saying that's your problem - but it was kinda bizarre and just thought it might be worth checking your routers security type.

 

[joinerjohn]

I had a similar problem last year when the G/friends computer wouldn't connect to the internet via my router. Sometimes it was as fast as a speeding bullet, next it was like a slug on rohypnol.Turned out to be a faulty network cable. . New cable sorted it out.

 

[libby lou lou]

natb When i switch off router, wireless, it says not connected, plug back in and have an excellent connection 11mbps.even with the blue cable in.

Tim, i know what you mean, as i di that also, but, not anymore.doesen't work that now.

Joiner, bought a new cable + got one off ntl man, no joy, as the cables are working on this comp. (daughters).

Alison, that's exactly what's happening to me, looks like that is my next move tomorrow. i hate speaking to ntl, they cut you off when they don't understand what you try to explain, they have the worst customer service in the world, i really mean that. plus i can't speak punjabe,indonesian, or whatever they speak, iv'e really tried to put off doing this, but, i'll have a few blood pressure pills an hour before i speak to them.

Thanks for everyone's help, will let you know the results, cheers.

 

[NatB]

OK, first you need to try and isolate whereabout the problem is occurring.

When you have the wireless switched off at the PC and connect your pc to the router with a cable do you get a stable connection?

 

[libby lou lou]

Wireless in bin, cable in,as it should be....sorry bed time.

 

[Alison556]

Alison, that's exactly what's happening to me, looks like that is my next move tomorrow. i hate speaking to ntl, they cut you off when they don't understand what you try to explain, they have the worst customer service in the world, i really mean that. plus i can't speak punjabe,indonesian, or whatever they speak, iv'e really tried to put off doing this, but, i'll have a few blood pressure pills an hour before i speak to them.

Thanks for everyone's help, will let you know the results, cheers.

I used to be the same with Tiscali but when Talk Talk took over and I got a letter telling me that I'd have to take my phone line and phone calls with them or incur an extra £5 a month for my broadband, I changed over to O2 post haste. So far, every time I've phoned them I've got somebody Scottish - apart from the very nice man that sorted out the connection problem - I think he might have been Asian but his English was bloody good - much better than my Punjabi!!!!

Ever thought of changing ISP?