Pyronix 'engineer restore required' after removing sensor cover?

[mashie]

Hi
Pyronix alarm system one year old.

I removed the cover of a sensor to paint round it. Switched the tamper alarm off. Finished painting, replaced cover, tried to reset the system -- now the system is saying 'engineer restore required'. Control flashes continuous orange. Has been like that for 10 days now as no Pyronix help over the holiday. Pyronix help today got back to say find a new installer.

Installer was subcontractor to a builder who has walked away leaving us half built, so we're finishing house-build ourselves. We have almost no info about how to use the system. I should probably have switched it off more elegantly. I don't think we have any zones set, don't know what A and B mean.

We have a code which I think is the default engineers' code. Have tried to use it.

I'm fairly competent with networks and programming, I'd expect to be able to install the system from scratch. Wish I had done that at the outset, but it was an insurance job so I was lazy. Please can anyone help?

thanks!
Mashie

 

[T1GERIII]

What code do you have, 1111?

 

[mashie]

Hi - it's 2222
Pyronix have told me the default setting is that after a tamper you need an engineer restore! They say it need to be changed when installed.
I can't imagine who would want to require an engineer visit to restore after a tamper - how do you replace batteries? What a strange default.

We don't really have any info about the system or how it was set up.

The installer hasn't replied to my email - he is NAPIT certified, does that mean anything? We didn't get a certificate but this may be because he was subcontractor to someone unreliable. It's possible as a subcontractor he wasn't paid, we found this has happened in the past with this builder.

 

[secureiam]

WRT to alarms it means nothing.

if you have the engineers code you should be able to log in and reset and exit, if not down power completely put the battery back resemble the panel and put the mains back you may need to reset the time and with master user code

 

[T1GERIII]

That code is default master user can I assume you have tried 1111?

 

[AdrianUK]

Deleted

 

[mashie]

will try 1111 then follow SecureIAm's suggestion.

The installer told us that Napit was what we needed for the installation to meet insurer's requirements. Not surprised it means nothing, typical of the builder and his subcontractors. Wasn't impressed by the installer, who couldn't answer my questions and didn't deliver what he agreed to do.

Thanks! Wish me luck.

 

[sparkymarka]

Napit is just an electrical contractor scheme....find another installer that fits pyronix enforcers to sort your problem...

 

[mashie]

@sparkmarka - I'll try to fix it myself first, but before I saw these replies above had decided I need to find a proper installer who can tell me how it works as well as stop this issue.

 

[secureiam]

NSI and SSAIB can certify an installation otherwise it’s bells only.

Unless the insurance insists an alarm system to a set standard. You are better off advising the insurance you don’t have an alarm usually.

Because claims may not be paid out if the system isn’t maintained or not set.
You are unlikely to save on your insurance in any case, Bells only no discount and NSI and SSAIB certified you may save if monitored but will cost you more in maintenance and monitoring usually.

 

[mashie]

Thanks Secure I AM -- agree about the risk of insurance cover being refused - I don't tell the insurance company I have an alarm. Chances are the one time you're burgled will be the time it isn't set, and I believe if they can, they will find reasons not to pay up.

 

[mashie]

THANKS -- 1111 worked. Hurray for you guys, and DIYnot which has got me out of a lot of messes over the years

 

[AdrianUK]

Rather worrying, don't you think, that the engineer code is still set to its default code which most of the world & his dog knows!

No professional installer with who 'knows his stuff' is going to do that.

One wonders what other rookie mistakes hes made....

 

[secureiam]

Lol loads do it usually sparkies and diy

 

[mashie]

You're quite right about using default codes. Can you please advise where I start to find out how to set the system up myself? I find the pyronix manuals either obvious or not detailed enough. I've scanned a lot of good advice on this forum but never immersed myself in it. Will have to now.

I wasn't impressed with the installer. I wanted a wired system, just with controller and new sensors using the existing wiring (which was undamaged by our burst pipe mega-flood). His colleague tested all the existing wires and found they were fine, as I expected since the water didn't get near them. (The system had to be replaced because all the plaster was taken off the walls and the builders removed the security system controls and some sensors in their enthusiasm for hitting things with hammers).

On the day of installation he said he couldn't find the cables (which his colleague had tested), so he put in wireless everywhere and cut off the remaining cables. I was out at work, or I would have told him where the cables were! I also wanted a SIM so it could alert by phone if network was disabled. But that was also too difficult - I've sorted that issue already.

I think he has just connected a bunch of sensors and switched it on with a basic configuration. I was charged £1150 (paid by insurance company). He also left the cable of a security light dangling in mid-air, connected to nothing at all. I really should have done it myself. Looks as if I now need to work out how to do it properly anyway. And yes, will change default codes. Lucky for me in a way he didn't change them. Right now I'm laying floor tiles but alarm, maybe tomorrow.

The builder chose this subcontractor... my woes with the builder appear elsewhere on the forums, don't bother reading them, it's horrible. The 10 week job that took 3 years... and cost 100K more than the quote (not estimate). For a bad job. That was not finished. The alarm is just one tiny drop of incompetence in an ocean.
The extra 100K is why I'm doing so much work myself