Yeah you need to speak to whoever is in control of the pyronix cloud at the installing company and ask them to clarify notifications & users etc.
The only problem with relying on the internet for notifications is that your mobile & the alarm need a connection, if for example you have no signal or you have a power cut at home you will not get a notification. Hence another reason my firm insists on a conventional phoneline connection to a monitoring station too.
You will need the installer code to retreve the unique panel ID to set up a cloud account.
Your phone needs to have notifications enabled in the settings for the app & also needs a internet signal Wifi or 3G/4G etc...
The only problem with relying on the internet for notifications is that your mobile & the alarm need a connection, if for example you have no signal or you have a power cut at home you will not get a notification. Hence another reason my firm insists on a conventional phoneline connection to a monitoring station too.
You will need the installer code to retreve the unique panel ID to set up a cloud account.
Your phone needs to have notifications enabled in the settings for the app & also needs a internet signal Wifi or 3G/4G etc...