Roof Not Straight?

[corine39]

Hi Everyone

Hoping for a bit of help on behalf of my elderly mum and dad.

They recently had a new roof fitted and are a little unhappy with the outcome. I attach photos of both before and after the new roof was fitted for clarity. I live away from them so have not seen it myself, but they tell me ‘its not straight all along, almost sitting in the gutter’. I think where they are referring to is the second and last roof tile which seem not to lay as flat as the others and have become a bit of a dog's hind leg.

I was just wondering what you professionals think of the new roof? It is watertight as far as my parents are aware, just perhaps not as neat as they would like, and as it was expensive, they feel it should obviously be put right.

There have been several issues with the fitting of the roof where the roofers had to come back to rectify, an example being next door were left seeing daylight through their roof. When my parents mentioned this latest issue ie the wonky tiling, the owner of the roofing company said he would send his guys back out, but they never came back, and now he no longer answers his phone to my parents.

Thanks for any thoughts and opinions!

 

[noseall]

Hi Everyone

Hoping for a bit of help on behalf of my elderly mum and dad.

They recently had a new roof fitted and are a little unhappy with the outcome. I attach photos of both before and after the new roof was fitted for clarity. I live away from them so have not seen it myself, but they tell me ‘its not straight all along, almost sitting in the gutter’. I think where they are referring to is the second and last roof tile which seem not to lay as flat as the others and have become a bit of a dog's hind leg.

I was just wondering what you professionals think of the new roof? It is watertight as far as my parents are aware, just perhaps not as neat as they would like, and as it was expensive, they feel it should obviously be put right.

There have been several issues with the fitting of the roof where the roofers had to come back to rectify, an example being next door were left seeing daylight through their roof. When my parents mentioned this latest issue ie the wonky tiling, the owner of the roofing company said he would send his guys back out, but they never came back, and now he no longer answers his phone to my parents.

Thanks for any thoughts and opinions!

The left side of the fascia or roof has sagged or dropped considerably, out of plane. This should have been rectified structurally before the new roof tiles, batten felt etc, were fitted. Looks like it was ignored and the outcome is what you see, i.e. ridiculous amounts of (eaves) tiles dropping out of plane on the left.

It could be something sinister like a rotten wall plate or something simple like a lazy chippy with a wonky eye that fitted the fascia on the pizz. Either way, we would have investigated and rectified, rather than ignore. In fairness to your ignorant lazy roofers, the issue was present before they tiled.

 

[catlad]

Can't be left like that unless you don't give a sh!t I suspect they won't be coming back..

 

[corine39]

Thank you both so much for your kind replies, appreciate it.

Obviously not the news I wanted, however the next step now is to get it sorted.

Do you think I should get a roofing inspector out to do a report, or just get a few local (accredited) roofers to come and take a look for their opinion?

Any help much appreciated!

 

[Harry Bloomfield]

Do you think I should get a roofing inspector out to do a report, or just get a few local (accredited) roofers to come and take a look for their opinion?

Your first step, is to call the roofer back, who did the job, and express your concerns. Give him an opportunity to correct it.

 

[corine39]

Thanks Harry Bloomfield - this has been done already, see my original post. They said they would come out to rectify, never did, and now the Company aint answering their phone. I don't really want my mum and dad going to their premises as the are 85, and I live abroad.

 

[Harry Bloomfield]

Thanks Harry Bloomfield - this has been done already, see my original post. They said they would come out to rectify, never did, and now the Company aint answering their phone. I don't really want my mum and dad going to their premises as the are 85, and I live abroad.

Then try a complaint to Trading Standards, but they will have to be approached via the CAB first.

Do they have a company name, a landline phone, a business address?

 

[corine39]

Don't trading Standards only act if there have been many complaints?

Also these are the guys - would you want them back to rectify?

https://www.bbc.co.uk/news/uk-england-20428498

 

[corine39]

Yes to all 3, however my parents said there was no one at their business address, but I have another address for them.

Then try a complaint to Trading Standards, but they will have to be approached via the CAB first.

Do they have a company name, a landline phone, a business address?

 

[Harry Bloomfield]

Don't trading Standards only act if there have been many complaints?

Not necessarily.

Also these are the guys - would you want them back to rectify?

https://www.bbc.co.uk/news/uk-england-20428498

If those are indeed the ones, then obviously no - and I would be concerned about the rest of the roof too.

 

[corine39]

Ok, I will get onto CAB via online chat when they are free - lines busy at the moment. Thanks for your help Harry, appreciate it!

 

[Deluks]

I'm wondering what was wrong with the old roof?

 

[corine39]

Nothing as far as I am aware, but my dad tells me the lining was deteriorating

 

[HERTS P&D]

I'm wondering what was wrong with the old roof?

Probably nothing.

Andy

 

[corine39]

I have contacted CAB. I think my parents have 2 options.

One is to write to the roofer to get him back giving him 7 days min to respond. I don't think this is the best solution given the link above and the fact they are ignoring my mum and dad anyhow.
Two, we get an independent roofing report and claim back money as appropriate for the fault

My question is, who can perform roofing inspections that would uphold in court, should it come to that. Can I get a NFRC roofer out or does it have to be RICS?