Should the whole house be cleared? Insurance firm being unreasonable?

[Agile]

I have a friend who is an old actor who still likes to do a few jobs each week.

His house is pretty cluttered.

A few weeks ago he returned home after a few days to find water leaking from the loft.

He called the neighbour and then me. I helped them turn off the loft water.

The next day I went and discovered a LP pipe in the loft had burst. A fair amount of water had escaped and brought the ceilings down in both back rooms upstairs and and both downstairs.

A week later the loss adjuster came and told him that everything would need to be removed and put into storage. He was devastated.

There is no damage to the front of the house! Will the insurance firm really insist on this in spite of the extra costs?

 

[Exedon]

We spent many years sub contracting to a specialist insurance contractor.
What your describing if normal in fact should have been done as soon as possible after leak.
Rooms cleared dehumidifiers and fans brought in.
I would seriously recommend that your friend contacts a loss assessor (totally different from loss adjustor)
They work for you run the claim and make sure the best result is achieved.
There cost is passed on to insurance company.