Hi Guys,
Thanks for your messages, I really do appreciate your help.
I do find it odd that some guys think a non-heating-professional can't apply a common sense approach - fault-finding can be tricky, but it's not unique to fixing a heating system - of course, I dont have the specific experience you guys have, so I dont have the intuition to "know" what's happening.
But after I'd said that "we" had found a clear area of fault that would cause the symptom observed, you kept saying the fault was somewhere else - which I find a bit odd. I say "we" because I had to point out to the engineer 3 times, the boiler thermostat clicking way too low before he accepted that wasn't right & would cause the symptom.
Latest news !! Engineer's boss came out late yesterday afternoon. The engineer had said the heat sensor wasn't getting hot enough so it would be sludge in the HEX preventing heat transfer. Boss was suspicious of this, so when he came out, he did the "sensor in cup of boiling water" test & the sensor was fine !! Which is great news of course. They will now replace the thermostat/sensor unit which "hopefully" will do the job.
Tibbot, I didn't realise that asking for advice on here was such a "bad thing" to do - I do acknowledge this is my first (and hopefully last) enquiry, and that I have contributed nothing, so I deserve nothing - I have no intention of asking round all local heating engineers, nor of ranting about customer service - what an odd thing to suggest ??
Matt1e, thank you for your kind message - but "you can ask for advice on anything you like on here, but why ask for, then ignore perfectly good advice?"
Because, along with the heating engineer, we had clearly identified a problem area that would cause the symptom - I'm making no claim to have detailed knowledge of heating systems (tho I've learnt a lot these past few days) but it seems common sense to me to concentrate on that, rather than on other possible causes.
I will confirm when it's fixed, but I'm confident, and yes I am "feeling lucky" !!
Thanks again & best wishes !! David xxx