Storage heater help

[azan nasir]

HI,
Recently moved into a flat with storage heaters which are not turning at all. Regardless of what time of day they do not turn on at all. They have switches on its side to turn it on with a light indicating whether its on.

From my limited knowledge they meant to operate during off peak electricity but this still hasn't worked.

They only work if I manually go onto my meter and start a boost on it.

Any help would be appreciated!

and this then turns it on. I've contacted my supplier who said the meter setup seems to be correct so cannot do anything else.

Any help would be appreciated! I've attached the heaters and the meter setup

 

[robinbanks]

If you can push a button on the meter and they come on then it seems more likely that the meter is stuck in day rate mode/isn't switching the heater circuit on at the right times.

As it's a smart meter I think you'll need to go back to the supplier for correction of the SM configuration