Thanks Google- you scumbags

ASA has no jurisdiction. Its Action Fraud and trading standards via citizens advice. Your mum has lost 12 quid is it?
I'd be doing them some harm, by taking the time to report them. It is quite obviously deliberately intended to deceive and the hidden text at the Botton "go here to tax" is not convincing anyone.

You could also report them to stripe who is their payment merchant.

use this tool to get the details of the "merchant". there was nothing on whois.

 
Slightly OT but connected to the topic. I renewed the other day, online, all went through ok. Got confirmation email from @dvla.gov.uk address.

Today, dropped into my spam folder, is an email supposedly from DVLA customer service with a message headed GOV.UK with the font etc they use. It's advising me the payment hasn't gone through (which it has) and that I need to click on the update button to pay, otherwise I could be subject to imprisonment or a fine.

Funnily enough when I check the 'DVLA customer service' address the communication has been sent from, it ends @fforce.fr ... MMmmm, funny that.

Sad thing is, they work on the law of averages i.e. for every x people who receive the email, y will pay.

And, unfortunately, although anyone can be caught out, as people age, they can become less sharp and/or prone to panicking more, making them more susceptible to this sort of activity.

Scum is the word right enough.
 
Nearly every other call I get on my landline and every call I get on my spare SIM is a scam call. I often pretend to be a pizza parlour and ask if they'd like today's special offer.

Several times, I hear laughter and "Oh, yeah, today's special offer, yes I'd like that, FO...." It's the same guy.

Or I go along with it, trying to waste their time, knowing that all the time they spend with me, they are not cheating someone else out of their hard-earned.
 
@diy_fun_uk Scammers usually include deliberate mistakes so that only the less smart people engage. They hate wasting their time with people who will realise they are being scammed half way through. Given the timing, I suspect you might want to clear your trackers from your browser. Somebody knows your email and what websites you visit.

@securespark said this before, but you should not engage with them, they just add you to more suckers lists, who keep calling you.
 
@diy_fun_uk Scammers usually include deliberate mistakes so that only the less smart people engage. They hate wasting their time with people who will realise they are being scammed half way through. Given the timing, I suspect you might want to clear your trackers from your browser. Somebody knows your email and what websites you visit.

@securespark said this before, but you should not engage with them, they just add you to more suckers lists, who keep calling you.
Not sure I completely agree with that. Increasingly, scammers are producing content that is very close if not identical to the legitimate website, comms etc.

Yeah the timing ain't coincidence.
 
I feel your pain and whilst its not in the same league I was conned into buying Domino’s via Just Eat! Caught me once but never again.
 
@securespark said this before, but you should not engage with them, they just add you to more suckers lists, who keep calling you.
I know, bless you, but I have all the time in the world and as I say, if I can engage them for 10 to 15 minutes or even more, that saves some other poor people being done over.

There was one guy who rang on my spare SIM and I gave him the run around, then he rang again and I put on an accent pretending to be someone else which actually fooled him but the third time I giggled and he cottoned on. Then he rang again and I blocked his number. So he rang again. And I blocked his number. I told him he was wasting his time, I could do this all day. After half an hour, he got bored and gave up!
 
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