Sadly customers services are bad at most places and still citing "due to covid"
Thanks water, Brith Gas massive waiting times
Coventry BS, very good waiting times
Barclays Premier very good waiting times as is Amazon.
Aviva is often pretty good
Porsche and Merc customers services very good
As my friends have guessed, yes we do use their services
(we don't do apps)
A really poor poor show is Thames water waiting times. As with all if not most, the people that answer the phone are usally ok to good but
it's how you speak to them makes a difference as well