A
Alarm
Tad defensive there, Alarm......I'm guessing you're in this position a lot with your customers, ie them not being happy with what you've done and refusing to pay what was agreed?
Nope, everything I do is above the regulations I have to work to. So there is no come back.
Always been paid on time and interim payments when agreed.
Always honour warranties and service calls. Although I have to admit when they do not ask for the return call or provide access I cannot do anything about it. As any other company, in fact regulations allow this if you have made the effort. This can be by calls or emails. When the client does not respond it is deemed you have tried. Even so the equipment will be serviceable and do its job. (see below)
I feel your slight to be rather insulting, as a professional who relies on word of mouth rather than wasting money on sh1te adverts.
I have never had a issue where I have failed to provide or the equipment fail to perform. Hence my higher prices.
Superior equipment costs, and the good fitting of it.
My stance is as another has mentioned.
You do the work, if the client is not satisfied then you are the one to have the opportunity to make good. Not another, and no reason to withhold payment.
I have told "clients" to get lost as I cannot be bothered with their attitude, that is a different kettle of fish. But I still honour my word with them.
That is a difference many cannot or do offer.