I believe it is more about there being available clear detailed information about enablers to change. Often technical information is no better than the advert that says its good for me which does not help; one needs to know practical detail about what it does for me yet so often these things are so very hard to find out about
For example WB do a controller with WC, its the FW100 - try finding out about what it can do for you things like :- zone control, (how many); on/off times per day (how many); temp settings (how many); is it configurable ......
You will have a friend in Alec about the lack of technical information. But as he says, you need to start with an understanding of controls and what they can and cannot do.
The Worcester FW100 is I find very good indeed. The instructions are not great but actually programming it is very intuitive and I found that easier.
Its only a weather controller and uses a single interior sensor. It is not intended and cannot specifically control seperate zones. Thats harder than you might imagine.
However, I went to a focus group recently about a new plumbing product. I was the only one out of eight who wanted a technical description of how it worked. All the others just wanted a simple non technical sales style document.
Tony