Veritas 8 chimes issue

[Chuckles1066]

Had a Veritas 8 installed in Feb 2023 and had zone 5 (garage) set to "chime" whenever the door was opened (it does this when the alarm isn't set which is great).

A year to the day after the installation, I opened the house front door and got a two tone chime (the same as we get for the garage door).

Looked in the manual, entered our code followed by the chime button and all 8 zone lights were illuminated (almost as if it had forgotten its programming after exactly a year).

So I followed the instructions to just have zone 5 chime and that's worked - until today.

Now it's started chiming again and I can't get it to stop. I enter our code, press the chime key, make sure only zone 5 is illuminated and then PROG.

But it doesn't seem to stick, I open the front door and it chimes.......I enter our code, press the chime key and all 8 zones are again illuminated.

I even tried turning chimes off which works......until the next time we set the alarm at which point it reverts to chiming whichever zone is opened.

Is this an engineer job or is there something else I could try?

The chiming whenever our garage door is opened is great and I'd like to keep it but if I have to disable chimes completely then I will.

Thank you for reading and for any thoughts.

 

[Bigsosij]

Service timer. Do you have eng code?

 

[Chuckles1066]

Service timer. Do you have eng code?

No I don't - I assume I get the guy who installed it back?

 

[Bigsosij]

Yes, or someone else. Make sure u tell them to remove the service timer!

 

[Chuckles1066]

So this morning the alarm went into limp mode - couldn't set it, couldn't unset it. Box basically just a plastic object on the wall.

Phoned them up, the guy came back today, said it's now a legal requirement for all modern alarms to go into "service mode".

We paid him £55 to put our alarm back to how it was before the problems arose.

I'm guessing I've had my pants pulled down?

Is this industry regulated?

 

[Bigsosij]

Im afraid you have indeed had your pants pulled down.

 

[sparkymarka]

Sure have ….

 

[pimpdaddydog123]

He's definitely bent you right over....

 

[Bigsosij]

And hes gunna come and do it again in 12 months lol

 

[TrevP]

I know we are a few months on but if you do nt have the engineers code simply reset the alarm back to factory settings (look in the manual). This will then default both the engineers code and the entry code back to the original ones and you can set your own. The maual is quite good at telling you how to programme the alarm so you can set it up again as you wish.

 

[sparkymarka]

Unless it’s engineer locked

 

[Chuckles1066]

I assume I can't Google the code? Is it specific to each unit?

 

[Bigsosij]

Will be whatever the engineer set it as

 

[SandyLyon]

Have you tried the default engineer code, just in case he hasn’t changed it, highly unlikely but worth a try.

 

[secureiam]

Seek advice from CAB about the matter and you can decide on how you wish to proceed.

Was it verbal or written about the service mode?

Unfortunately, those employing these kind of tactics tend to lock the NVM too.

There are 3 service modes on the Veritas, each one is progressively more inconvenient for the end user.

unlikely to have done anything to stop it reoccurring, ie resetting the service timer so it be back in 12 months probably.