Although you describe the moving part as a piston, some moving parts on chairs are actually sleeves on a rod, using friction as the resistance.
I think plumbers used to have something that remained sticky, no idea what it was called. This might be the answer.
Maybe. They really do manufacture gas struts and cylinders to order, though. Problem is that the cost of a replacement strut, plus the welding required to install it are often more than an office chair is worth (but different if its the tailgate strut on a Jensen Interceptor, however)
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