Why did you press 9999 which is the duress code where in my instructions did I mention that ? What I have written is a step by step guide, without being there i'm not sure how much more help I can give you. If you follow the instructions above you should be able to ascertain whether the cable, panel or detector is at fault. Alternatively you may wish to call in an alarm company to investigate. When you open the cover the internal sounder on the keypad should sound and show a fault but the external bell should not activate. When you have removed the cover of the detector silence the panel by entering your code ONCE. Then carry out the steps in my previous posting and report back