Been sorting through a load of paperwork when I was S/E.
Came across a particularly difficult to resolve accident I was involved in where the driver who was to blame sent me on a wild goose chase and gave me a false name and address.
I reported him to the Police. Initially, they were not in the slightest interested and basically told me to go away. I dug my heels in and insisted they take details and the desk fielder almost sighed and eventually called a detective to take the details. I told her angrily, "sorry to take up your precious time asking you to investigate a real crime!"
The DC told me they "couldn't find" details of the driver, so I had to go away and pay for the DVLA to send me the driver's name and address. Went back to the police station armed with the information and eventually got the ball rolling. It eventually went to court where after a lot of faffing about because he didn't turn up, he was found guilty of various things in his absence.
It was a real faff of a case, even though I had legal on my motor policy. They basically left me to do all the donkey work and sent me stupid letters, querying everything I was asking them to do. The legal protection promised "a stress free resolution" etc etc ... But it was anything but!
They questioned loss of earnings when I had on fact claimed for inconvenience, but they insisted on going for loss of earnings, knowing I could not prove such.
The wording of one letter was "Please advise how much money you think you lost..."
Another letter said that the revelation that I had hired a van when I owned a car "changes things a bit", when my very first letter to them explained this in full.
I hired a van as I was not allowed to carry ladders on the courtesy car. As I had business use, I insisted on hiring a van. The van hire company did not want ladders on their roof either, so I ended up having to hire a Jumbo wheelbase van....
I asked them to use their skills as lawyers to put forward a convincing case.
And at one point I told them the case was turning into a farce.
You pay for this cover and when you really need it you get an office full of incompetent oafs.....