as i have my own shp and i deal with all sorts of people from different walks of life.
i will now write down my observations which i am sure will cause some comments.this is not a racist view or being biased in any way at all just as i have noticed the way certain customers act.
here goes.
the 20 yr old chavish customer.they are always chatty and don't cause any probs coz you half of them are either drunk or drugged up.
the asian customer.talk down to you and think that because they own corner shops/laundrettes i should give them a discount. thy talk in their own language in the shop (until they talk money and doing a deal with you)feel like saying to them when you go to tesco do you haggle over a pint of milk
the black customer.always wants the work carried out straight away and wants to know how much parts cost/vat/labour costs/profit margin etc....wtf......i'm only charging them £5.
they also want everything for nothing.
the english bloke about 50 yrs old.worse than all of above.they come in the shop with such a chip on thier shoulder and mark everything up as if i was going to rip them off,they are always abrupt and obnoxious.can you do that for £8 INSTEAD OF £10.when you say yes they produce a £10 note.
when customers come in my shop i always say hello and if they want any help just ask.i always say thanks when they leave even if they hav'nt bought anything.
when i do get complaints i am always polite and if it is in warranty i will not charge them,so why do they come in slam the goods on the counter and mention trading standards etc.. and demand it be sorted/fixed etc......when i say it won't cost anything or heres a replacement till theirs is fixed they NEVER say thankyou or apologise for being rude they look at you a bit shocked.i treat customers as i expect to be treated.
as i said before this is just a observation and not a slight on anyone mentioned.
i will now write down my observations which i am sure will cause some comments.this is not a racist view or being biased in any way at all just as i have noticed the way certain customers act.
here goes.
the 20 yr old chavish customer.they are always chatty and don't cause any probs coz you half of them are either drunk or drugged up.
the asian customer.talk down to you and think that because they own corner shops/laundrettes i should give them a discount. thy talk in their own language in the shop (until they talk money and doing a deal with you)feel like saying to them when you go to tesco do you haggle over a pint of milk
the black customer.always wants the work carried out straight away and wants to know how much parts cost/vat/labour costs/profit margin etc....wtf......i'm only charging them £5.
they also want everything for nothing.
the english bloke about 50 yrs old.worse than all of above.they come in the shop with such a chip on thier shoulder and mark everything up as if i was going to rip them off,they are always abrupt and obnoxious.can you do that for £8 INSTEAD OF £10.when you say yes they produce a £10 note.
when customers come in my shop i always say hello and if they want any help just ask.i always say thanks when they leave even if they hav'nt bought anything.
when i do get complaints i am always polite and if it is in warranty i will not charge them,so why do they come in slam the goods on the counter and mention trading standards etc.. and demand it be sorted/fixed etc......when i say it won't cost anything or heres a replacement till theirs is fixed they NEVER say thankyou or apologise for being rude they look at you a bit shocked.i treat customers as i expect to be treated.
as i said before this is just a observation and not a slight on anyone mentioned.
