A good old USofA example, but just as relevant.
Why Self-Monitored Home Alarm Systems Don’t Work
most people think I am just being biased because I want to sell them a monitored system.
Every time this happens I tell them the same story about Joel Matlin, president of AlarmForce, & how the self-monitored portion ofhis home alarm system almost failed him completely.
AlarmForce is one of North America's largest home alarm companies. Their systems include the typical features found in today's modern alarms: wireless devices, two-way voice, & motion-activated cameras marketed by AlarmForce as VideoRelay.
VideoRelay is a low resolution camera that calls or emails images to users whenever it is activated.
February 4, 2012, Joel Matlin was visiting friends in Florida when his VideoRelay camera was triggered at his Toronto area home (more than 2,000 kilo meters away).
His VideoRelay camera first called his cell phone,
but he missed the call.
Moments later, his phone received an email with images of several suspicious men outside his front door.
Instead, he called the Toronto Police & asked them to check on his home & emailed them the images from his camera. He also called his step-son, Robbie, who was away from the home but would be returning later that night. Matlin then turned off his cell phone & went to sleep.
Back in Toronto (at 4:30 a.m.) Matlin's step-son Robbie awoke to the sound of the alarm system announcing the phone line had been cut.
Seconds later he heard someone trying to kick in the front door. He ran downstairs, turned on the lights, & confronted a group of men who immediately fled. Had Matlin's cell phone been turned on, he would have received several alarms as the men surrounded the house leading up to the phone line cut.
Instead, Matlin was sound asleep in Florida, none the wiser of what had just taken place at his home in Toronto.
Lucky for Matlin, no one was hurt & nothing was stolen. The men who attempted the break-in were arrested later that day in connection with several other break & enters that took place around the same time.
The lesson to be learned is that Matlin's alarm system never failed him. The monitoring system for his camera failed because it was self-monitored.