Yes, I do in the majority of cases, but not all.does the team think that sometimes people buy a Nest or Hive etc first because they think it looks cool, and only later do they consider if it will actually work with their system?
I believe quite a few assume it will be a 'like for like' swap for their existing controls; simply plug and play; or have friends and family that have installed one in a few minutes that was 'so easy anyone can do it'. As indeed a some are. [For example exchanging a mains powered programmable thermostat fitted to a Combi for a Hive, Nest etc.,]
Then, when they start investigating, they find that they have a 'Y' or an 'S' plan with stored hot water to control, and wonder why it's not a 'like for like' swap with their existing room thermostat that only has 2 wires to connect.....and what do they do with the original programmer....
Interestingly, assuming that they previously had decent controls fitted, I've only found one person that has admitted getting a specific benefit from installing one. In fact one user said it used to be easy just to push a button on the kitchen wall mounted programmer to boost the hot water for an hour, whilst in kitchen clearing up after dinner, now it's a bit more of a 'faff'. The one person who mentioned a tangible benefit has a second home in the south of France and is not always sure when he's coming back to the UK, so likes the remote access so that he can turn his heating back up before he comes home.