@Peter.N. Did you try this suggestion?
A very simple test that will completely rule out at least one issue. You can then start diagnosing from there.
Has any work been carried out on the system, boiler or house in general especially with regards to electrics or controls? The stat may actually be working but you could be picking up a live from elsewhere maybe?
Immerse the stat phial along with temp gauge into a pan of water and bring to the boil , should rule out stat or not..
A very simple test that will completely rule out at least one issue. You can then start diagnosing from there.
Has any work been carried out on the system, boiler or house in general especially with regards to electrics or controls? The stat may actually be working but you could be picking up a live from elsewhere maybe?