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Perhaps if we could have some info on what fault code the boiler is giving us we could help further.. If it is an intermittant fault and the engineer hadn't been told, then he wouldn't have been looking for a fault. As said before these boilers only need stripping if the vacuum or combustion require it as the seals need replacing if the heat cell has been opened... the HE is also a pain to clean unless you have the correct cleaning brush...
Many is the time I have a customer call me for a service when what they really need is a repair...
Many is the time I have a customer call me for a service when what they really need is a repair...