Just check the voltage on grey again and it goes to 240 when the CH is activated but only 0.2 when HW activated. Is this the issue?
Yeah, that seems to be the problem, for some reason or other, the permanently live orange is not being switched to the grey wire on the brand new actuator when its energized open, can't figure that one out.
I presume the new actuator came with a length of cable allready attached and you just wired into the JB?. Just remake the two terminal connections (orange & grey) again to ensure they are making contact.
You could also, instead of below, remove the grey and orange wires, and check for zero resistance like below between them when you energize the actuator, HW on.
If you still have the old actuator you might (with care) stick the brown wire into a (switched off) wall plug live (right hand side plug hole) and the blue wire into the left socket hole, (you must press down the earth tab with a screwdriver), switch the M.meter to resistance and connect the probes between the grey and orange wires, it should read I, (open circuit), switch on the plug socket and it should then read close to zero, maybe 0.3 to 1 ohms which will prove that this actuator was/is OK. or stick a 3 pin plug with brown to live, blue to neutral, earth wire to the plug earth and do the same test after plugging it in.