The guy clearly had an agenda to prove, as he said on the news a previous article prompted him to post that footage, was told to use a later service that could accomodate him, refused that, and was obtuse with the staff. The staff have a duty of care for all passengers, not one singular person, so if a wheelchair is blocking the exit, and there is an emergency..what then?
Kevindgas, you have easy access onto the boat for disabled access, but how do you evacuate in an emergency?
I'm also suspect of your comment 'ALL our local busses have a drop axle', where I live they don't, and I've seen people with prams unable to align, and had to wait for the next service. That's main route services, not some minibus on some backwater route. Can you clarify that statement?