I have decorated extensions where the kitchens were Wren. I was impressed with both the quality of the doors and the fitters...
And then she what scowls at me decided to pay Wren for a new kitchen and fitting.
The job started late 2019 and finished late 2023.
4 different sets of fitters.
During the second snagging, one of the fitters tried to adjust the oven alignment by pulling the slide-under door of the oven, and pulled the door off. It took Wren over a month to get an NEF engineer out to fix it. Yeah, we had no main oven for about 5 weeks. Fortunately, we had the micro-combi steam oven above, but if we wanted to cook pizza, we could only do one at a time.
Numerous doors were replaced because as high gloss white doors, you could see the glue lines.
Our kitchen design had no door handles, meaning that there is a metal profile under the worktop that you put your hands in to pull the door forward. The downside is that there is a 2+inch gap above items such as the integrated fridge and freezer. Each time you opened the door, the whole unit would tilt forward.
As I mentioned earlier, she rarely talks to me but I did feel sorry for her and spent ages developing a final snagging list. It ran in to several pages (given the way that she had been treated, I mentioned things that we would have otherwise ignored- that said, I was fair in that I only listed things that were wrong) . The final fitter rectified most, but not all of the problems. Using a roofing square, I discovered that the worktops weren't at 90 degrees even though the walls are. I only noticed it because the units did not line up with the worktops. They replaced the worktops. I mentioned that the manual for the steam oven explicitly states that an air vent must be fitted in the kickboard. One of the earlier fitters said "ignore that, they always say that" I then showed him the manual for the lower oven, which makes no such stipulation. I then told him that my mum's £1300 Siemens oven had rusted at the top because her kitchen fitters hadn't bothered to real the manual.
I ended up doing the bits that the final fitter didn't and hope that she got a decent amount of money back from Wren. Their customer services were pretty poor.
Based on our experience, I would not recommend Wren. I accept that the whole covid thing contributed (in part) to the 3.5 year resolution process but quite frankly they treated her as being a stupid woman. She may be grumpy, but she isn't stupid.