When you buy goods from a trader you enter into a contract which is controlled by many laws including the Sale of Goods Act 1979. The law gives you certain - sometimes referred to as statutory - rights under this contract.
DAMAGES
You are entitled to claim damages from the trader to cover your losses if they were caused as a direct result of the goods being faulty . This is called consequential loss. For example, if your washing machine developed a fault and clothing was torn, you could claim for the cost of the clothing as well as seeking repair, replacement, full or partial refund from the trader.
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