It wouldn't be dirty on a new system, but my thoughts are, in 10 years, your radiators have started to corrode a lot and the water is always black that runs through the system. The UFH side is completely plastic and S/S mainifold so so in theory always be clean. if both halfs of the system are joined on flow and return, that could create sludge in my UFH system that can never be replaced once screeded where as upstairs is more accessible.Yeah, like everyone else they're struggling with staffing issues at present I think, but you could always call and ask for a call back from one of the tech team.
As for actuators, I believe they're all the same but just have slightly different descriptions. They operate on the basis of a small heater coil heating up a sealed capsule. The resultant expansion drives the valve open.
Why would your radiator water be dirty on a new system? A plate heat exchanger will significantly reduce efficiency.
Heatmiser actuators say thermal and others say electrothermal, but both have an electric cable going to them. Some have 10 minute opening times, others are 4 mins. I think i read faster opening is more efficient and doesn't wear as much on the valve seat.