Okay, here we go...
Arm yourself with a small electrical screwdriver, a small philips screwdriver, some tape (insulating or masking), a rubber (pencil eraser) and a piece of rough card like the inside of a cereal packet.
Change the code before you start 'cos it's going to go off and you'll need to stop it (unless you have the engineers code, of course...). Have a look under the keypad - if there is a screw, remove it (latest model only). Gently push the screwdriver into the little slot which is about 20mm in from each side whilst pulling the front of the keypad off the back. Do one side at a time and you should be able to get the bottom away from the back with the front hinging along the top edge. As you do this, you will generate a 'keypad tamper' and the alarm will go off in the keypad and the internal speaker (but not outside). Holding the keypad bottom away from the back, put your code in to shut it up. Don't pull it too far out or you'll snap the little lugs off. Now shove the keypad straight up and you'll have it in your hand with a cable coming off the bottom corner.
Remove the SIG wire and fold a piece of tape over the bare end. Make a note somewhere that this was the SIG wire. Repeat the process with the +12V and 0V wires. Now you want to disassemble the keypad - undo the three tiny philips screws that hold the PCB in place and then remove it from the case. The keys will probably have stuck to the board, so peel them off.
Here comes the magic bit - use the rubber to rub over the black 'finger' tracks that the keys press on. Clean the rubber on the cardboard and go over the tracks until you can't see the old key circles - a couple or three goes should be fine. Now put the keys down on the cardboard, push a key down and wipe it across the card to leave two black streaks. Do this once for rarely used keys and three times for the ones of your code and the A and tick. Give everything a blow to clear the dust a rubber shavings.
Pop the keys back into the front and refit the circuit board. Note the little 'hooks' on the bottom edge - you need to tuck the board under these. Put the screws back in, remembering that there's a red washer on the one on the square hole. Take the keypad back to its place and reconnect the wires, one at a time. Be careful not to touch them on anything but the right terminal.
Finally, clip the top of the keypad front onto the back (you may need to give it a gentle thump) and then swing it down and snap it shut. Refit the screw if necessary. Press the tick button - the display will probably show 'rt' (remote keypad tamper). Enter your code and tick to reset.
That should be it! I've done this from memory with two screaming kids full of sugar (back from a party...) refusing to go to bed. So I hope I didn't miss a step.
I should have done a video...
If you've got the engineers code, you can power down the keypad properly to avoid the russian roulette with the wires!