I ask my clients for 50% of goods on placing my order with the supplier and then balance is payable prior to delivery. That way, once the goods are on site, they’re theirs regardless of whether or not they’re fitted to the wall. And labour is charged afterwards.
If it’s fixed price, then I agree milestones with the client and leave a percentage until the job is finished so that they can pay that on completion. But I still separate out large supply items like kitchens and bathrooms.
As for the original question, if the guy took money and didn’t supply the goods he’s acted illegally. You report it to both the police and the Trading Standards and you hassle them until they follow it up. Depending on how much information you have on him, I'd be tempted to make a call to the Inland Revenue. It might not help you, but it might cause them to investigate the person.
You paid by BACS so this should enable various authorities to trace them.
If it’s fixed price, then I agree milestones with the client and leave a percentage until the job is finished so that they can pay that on completion. But I still separate out large supply items like kitchens and bathrooms.
As for the original question, if the guy took money and didn’t supply the goods he’s acted illegally. You report it to both the police and the Trading Standards and you hassle them until they follow it up. Depending on how much information you have on him, I'd be tempted to make a call to the Inland Revenue. It might not help you, but it might cause them to investigate the person.
You paid by BACS so this should enable various authorities to trace them.