Maybe I wasn't clear enough. I called the manufacturer and they gave me the nearest authorised service agents which I called myself and yes he did charge me £35.I ended up going direct to the manufacturer (which I wanted to avoid thinking it would be very expensive). It took the engineer 20 minutes to fix it and he only charged me £35.
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You meant the MANUFACTURER only charged you £35?! Frankly, I don't believe you. Do you actually mean that the engineer cancelled the job and back pocketed £35?
Not clear enough? You clearly said you went direct.
Never trust a keyboard moaner.