What
BT Redcare’s network monitors your alarm over a secure network and guarantees that any activation signals are received by the alarm monitoring centre.
Why?
The police don’t have sufficient resource to respond to all ringing alarm bells, and need evidence of an actual intrusion. Alarm receiving centres will receive the signal via the secure BT Redcare network, alert the police and ensure you get the fastest possible police response.
It took them 3 hours to respond to a 999 call, if you think the above would improve the situation then good luck!
Last 999 I did after we were burgled they turned up in minutes, and managed to identify the people responsible within about half an hour.
Later that day they raided the house of the people responsible, and my goods were recovered.
Pretty impressive really.
Repsonse times can vary though, 3 hours is pretty atrocious though, maybe they were just very, very busy that time with some major incidents.
Either way, monitored on dualcom/redcare/whatever or a phone dialler that rings you or friends, response time will be whatever they can manage at the time. At least with a ARC someone should be alert 24/7 unlike with a speech dialler that could ring someone with a flat mobile, mobile turned off, or it could ring a landline and its engaged, or they are out, or asleep or very drunk.
Even then with a dialler what are they going to do, they would phone the police, or visit the premises themselves (maybe putting themselves in danger). At least a ARC will contact the police 'properly' and are trained to give the right info, not everyone who a dialler rings may be as well informed or capable at that moment in time. People can be drunk or tired etc....
I will be using a dialler, would love ARC monitoring but its diy so not really possible I think... But I will be using a gsm setup in case phone line is damaged.
If the house is on fire, and I am on holiday for example, I could check the cctv cams on the phone (when I get one suitable) or a laptop if I have net access to see if there is a confirmed fire and ring 999.