Virtually none of the customers I ever come across have the technical ability to correctly assess their consumption!
Most seem to think that the only indication of gas consumption is the monthly direct debit demanded by their supplier.
Tony
Yes one of my abiding memries of that spell down their last summer was the question "will you check my meter please" Many of the occupants down there have barely enough intelligence to survive. If it weren't for the state picking up the slate they would either gain intelligence and a will to help themselves over night or starve to death.