Awful flooring job, can I take him to court?

[mointainwalker]

You imply that he has been doing more work than this. Do you still have any payments outstanding ? If yes, obviously withhold them against this appallling work.

If the builder said he could lay the tiles, then I believe anybody would take that as meaning in a professional, competent manner, especially given the context of him working in your house.

Saying afterwards that he did it to the best of his ability is just nonsense that would not be accepted in a legal case ( or anywhere else ).

Think you should get a quote from a tiling specialist to remove and replace so that you can quote some exact figures at him. Is it possible to get the glue off the screed without damaging that because if lumps of that come away with the glue, it might be tricky to refill to required depth and still get adhesion/smooth surface necessary for tiling and good heat-transfer.

 

[cocodrillo]

no probs cocodrillo

let us know how you get on...

p.s..
you have spoken to the builder first tho..?? re:the floor tiling..

what has he said regarding...

Builder denies that he's caused any cracking and that I should have supplied anti fracture matt. He has offered to re-lay the floor but I would have to pay for materials, but there's no point if he's already done it "to the best of his ability".
I gave him full fitting guidelines from the classical flagstones website but I don't think he had his glasses that day! He''s not done many things that were on the instructions. Regardless of anti fracture matt, it still looks like a dog's dinner.

 

[cocodrillo]

You imply that he has been doing more work than this. Do you still have any payments outstanding ? If yes, obviously withhold them against this appallling work.

If the builder said he could lay the tiles, then I believe anybody would take that as meaning in a professional, competent manner, especially given the context of him working in your house.

Saying afterwards that he did it to the best of his ability is just nonsense that would not be accepted in a legal case ( or anywhere else ).

Think you should get a quote from a tiling specialist to remove and replace so that you can quote some exact figures at him. Is it possible to get the glue off the screed without damaging that because if lumps of that come away with the glue, it might be tricky to refill to required depth and still get adhesion/smooth surface necessary for tiling and good heat-transfer.

I have had a proper floor company in to give me a quote to rip it up and start again, the builder has been given that quote. There's no way of removing the tiles without destroying them. I foolishly believed that a builder with 35 year experience could do this to a reasonable standard. This surely falls well below a reasonable standard. Surely a court would agree?

 

[tictic]

you dont need to supply the new materials...your builder was/is at fault so he should incur the costs not you...

as for the ditra matting well this is usually the norm for wet ufh and stone tiles,but even at that.. looking at the tile fixing pics its still a total redo...

only come back the builder has for the cracking tiles...he could say you didnt follow mfr intructions re:turning the wet ufh on gradually and thus if turned on to soon and to high...this does cause thermal shock within the screed/slab hence tiles, tenting/bowing/popping and cracking.


p.s.
dont take this the wrong way(or anyone else reading this)....

when you or anyone wants tile fixing done...

get a tile fixer(this is what we do ,day in day out)...and

NOT A BUILDER...

 

[Richard C]

as for the ditra matting well this is usually the norm for wet ufh and stone tiles,but even at that.. looking at the tile fixing pics its still a total redo...
only come back the builder has for the cracking tiles...he could say you didnt follow mfr intructions re:turning the wet ufh on gradually and thus if turned on to soon and to high...this does cause thermal shock within the screed/slab hence tiles, tenting/bowing/popping and cracking.

Where I was coming from with my “type of UFH” question but, as I said, with voids like that under the tiles, it won’t have made much difference.

when you or anyone wants tile fixing done...
get a tile fixer(this is what we do ,day in day out)...and
NOT A BUILDER...

Absolutely; but there are some very experienced builders that can tackle most (if not all) of the skills associated with new builds, property renovation & maintenance very competently (that’s why they don’t get ripped off by the trades they employ!) but they are few & far between now. Good builders will rely on their organisational skills & connections to pull in the well skilled trades as & when they need them but with the current climate, that’s not always economically viable & could be a clue depending on how much you were quoted; some who should know better are now chancing their arm, if nothing else but for economic reasons. Of course your builder could be a total numpty but if he has that much experience, cares about what he’s doing, has a good reputation & his work has been good in all else that he has done for you, he would do well to hold his hands up. Present him with unemotional facts (can be difficult), & leave him nowhere to go but he has to "see it"; make sure you give him an exit strategy & the chance to back down with some grace, it's important & can be a deal maker

If all that fails, sue the asre off him