B&Q - How much compensation?

[cdbe]

Credit card, Section 75?

 

[OvertonPlumber]

I've never seen a joiner fit a kitchen especially for b +q. Jobbing chippies maybe.
A Joiner makes something in a workshop and a carpenter fits it out on site, customers house.

 

[johnny2007]

I've never seen a joiner fit a kitchen especially for b +q. Jobbing chippies maybe.
A Joiner makes something in a workshop and a carpenter fits it out on site, customers house.

Some joiners don't want carpenter's dirty hands on their cabinets

 

[Notch7]

I've never seen a joiner fit a kitchen especially for b +q. Jobbing chippies maybe.
A Joiner makes something in a workshop and a carpenter fits it out on site, customers house.

I used to run a joinery company so it bugs me when I see site carpenters referred to as “joiners”

 

[blup]

Ggo to rogue traders, there’s a good story there and you will get compo quicker and cheaper than small claims because it will go to the top

Blup

 

[opps]

If they won't play ball, find the Twitter account details for any execs at KingFisher (the parent company).

https://www.kingfisher.com/content/kingfisher/corporate/en/about-us/our-leadership/board.html

Politely tweet your de-satisfaction and use the @theirUserName tag in the body of the tweet.

It has worked for me in the past.

 

[nbellyjnr]

I've never seen a joiner fit a kitchen especially for b +q. Jobbing chippies maybe.
A Joiner makes something in a workshop and a carpenter fits it out on site, customers house.

Ahh, it’s seems you’re just being supercilious for the sake of being so.

If you don’t have anything of value to add, why bother commenting at? Telling of your character.

The two words are synonymous with one and other where I stay. I may have you the wrong one as I’m clearly (as is obvious from the post) not a tradesperson.

Everyone else, thank you so much for your help! Will take everything on board.

 

[blup]

Ggo to rogue traders, there’s a good story there and you will get compo quicker and cheaper than small claims because it will go to the top

Blup

These companies tend to have good comms teams with social
media accounts that they check or even pre approve, that might soften them up

Blup

 

[old duffer]

Go straight to court...just make sure you follow the protocols as the courts don't like short cuts.
Step 1 is to issue a letter before claim so make it detailed and reasonable in terms on compensation.
For the court papers you can keep the main headlines

 

[old duffer]

the contract breech claim has to put you back into the situation as if you had not dealt with them. What would that look like in terms of actions and what would the costs be? That is going to be the basis for your claim

 

[Swwils]

I think that is a very reasonable gesture and as others have posted as long as the kitchen gets sorted that is a win.

Any other route will cost you more time / effort / stress / money.

 

[Mottie]

the contract breech claim has to put you back into the situation as if you had not dealt with them. What would that look like in terms of actions and what would the costs be? That is going to be the basis for your claim

All your money back and the old kitchen refitted to how it was before they came in. Good luck with them sourcing and fitting the exact same kitchen.

I'd push for all my money back and leave whatever they've fitted in lieu of the old kitchen.

 

[opps]

We had a similar situation with Wren. They fitted the kitchen in late 2019. Some of the work was pretty pants. Worktops weren't at 90 degrees, units were not aligned with the worktops. End panels were not square to the worktops. Worktops were not level. Glue lines were visible on the white high gloss doors.

Covid kicked in they had a semi plausible excuse for not sending fitters out.

2022- a "fitter" turned up- she what scowls me asked why the oven door doesn't align with the frame. The Wren fitter tried to pull the oven forward. As he pulled it, he pulled the the oven door off. It is an oven where the door drops in and under the body.

We had to wait 5weeks for Wren to arrange an engineer to fix it.

In our case, we had a secondary oven, but, for example, if I wanted to cook two pizzas, I could only cook one at a tine.

 

[diy_fun_uk]

Wait a minute, is this post a wind up?!? B&Q state on their website:

we work with approved installers ...

Given this, I can't imagine scenarios such as this arise.

 

[nbellyjnr]

Turns out you can just say you fit kitchens and that means you’re approved…