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does
Maybe to you, but I'm surprised he hasn't yet asked for a complete refit .does
Copper. I fixed half the creaks and groans myself, caused by things like pipework butting up against holes drilled in the floorboards.Plastic or copper pipework?
you do not have to allow repeated attempts to rectify.Why don't you read the whole thing. You suggested rejection wasn't disproportionate, then you suggest a full refit. You're getting all the different sections confused.
Once you've had a read, ask yourself - what is the basis for the rejection within the terms of the act and how is this not disproportionate to a remedy of fixing the issues?
Our original job is pants, however let us try to make things good by patching it up here and there. We're confident you'll still feel great about dolling out thousands of pounds for that 'new kitchen' experience.you do not have to allow repeated attempts to rectify.
It sounds like it's at the stage for a full refit. It's not fit for its purpose as it is.
The OP sounds very patient.
It’s been an awful experience. But thanks for the kind words. The kitchen looks better now but it is still riddled with issues.you do not have to allow repeated attempts to rectify.
It sounds like it's at the stage for a full refit. It's not fit for its purpose as it is.
The OP sounds very patient.
We had asked repeatedly for a full refit. They sent an assessor up from Newcastle who said that wouldn’t be required. In other words, they refused.Maybe to you, but I'm surprised he hasn't yet asked for a complete refit .
it sounds an appalling supply and fit that is not fit for purpose
It should be law with the big players, whether worked subbed out or not, that anything less than minor snags isn't acceptable and the customer should, if they so desire (cause some might not), be granted a full refit at supplier/contractor expense.
Maybe it would force them to ensure either they and/or their sub-contractors pulled their socks up.
Almost irrelevant, sh1t workmanship is sh1t workmanship. If it's possibly caused by something the customer's requested e.g. last minute changes, standing over the workmen/women while they work, this should be documented by the installation team.You're presuming no customers are awkward and/or vexatious bellends.