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What do you do when your client is either refusing to pay or making excuses as to why they cant pay yet?
You have to go down the legal route "small claims court"What do you do when your client is either refusing to pay or making excuses as to why they cant pay yet?
are you invoicing promptly?There seems to be a whole shopping list of reasons as to why. Thankfully they tend not to be with the quality pf the work. Usually just delays
Is it won't pay, or can't pay.What do you do when your client is either refusing to pay or making excuses as to why they cant pay yet?
Can't pay is different variation of won't pay.Is it won't pay, or can't pay.
I think they need to be handled differently.
If it's can't pay, but you can get the money eventually, don't do any more work for them, or on different terms.
What I meant was.Can't pay is different variation of won't pay.
When I have accepted a quotation I can only accept that quotation if I have the spare funds to pay that bill once the works are completed.
You can't ask a tradesperson to wait to be paid because, "oh I'm waiting to be paid myself" or "oh I haven't had a chance to go to the bank" or "oh I need to move money between accounts" and the rest of the flannel invented to delay paying.
We can't be expected to be empathetic unless the circumstances really are extenuating - illness/Death. We aren't creditors.
I extinguish these problems at the quoting stage with written quotes, t&c's covering both the customer & myself and a contract.
I quoted a job, customer accepted quote, kitchen and utility kitchen. I fitted them both customers were over the moon very complimentary to my face. Invoice sent....customer rang complaining that the invoice wasn't relative to days worked.On a couple of occasions I marched the smartarses down the bank to get the money.
Once, 2o years ago, I was told by this guy that he didn't have any money after I finish refurbishing his 35m² oak floor.
I got his wife on the blower and she told me he was on £150k/year.
I passed the phone to him and all of a sudden he found the cash...
My comeback is always the same.Yes, we've all been there.
Customer who thinks that our hourly rate is too high.
Who the hell quoted by the hour?
I'm not a rent boy!
I sell my skills and experience to give you a final product of excellence.
That's worth £1000/hour.
That's what I said a couple of times.