gungadin said:
Gentlemen--with all due respect to any of you who are with BG, please do not take offence at my rant.
You're being incredibly naive.
When you aim criticism at some members of the trade, and demonstrate a complete absence of understanding of (and a complete absence of interest in trying to understand) how a plumbing/heating business works, and what cost and overheads are involved, then that criticism cannot be limited to just British Gas.
Ok, fine, I am not an expert, neither have I any experience of heating systems, but I am not TOTALLY thick and by that I mean as an ex-electronics engineer with 25 years in my particular trade, I DO have SOME knack of being able to understand , as it were, the mechanics of any system that is put before me.
Well then, understand this...
Replacing a boiler requires more than sticking it the back of your car and taking it back home from B&Q. Please apply your ex-electronics engineering intelligence to the following examples, just off the top of my head:
. Safe removal of old boiler.
. Selection of correct output rating for your needs.
. Confirmation of correctly sized gas supply.
. Flue installation.
. Condensate trap installation.
. Changes to pipework.
. Flushing of system prior to boiler installation.
. Registration of installation with the relevant authorities.
. Certification.
. Transport costs.
. Training costs.
. Tooling.
. Insurance.
. Warranty.
. Legal and responsible disposal of scrap.
All along, the BG guy was on the hard sell, whereas I had the system checked out by an independent Corgi gas fitter, who pronounced it perfect, if a bit old.
Again, this is you being naive, not BG being unscrupulous. If you're at least 40 years old, which you must be, then how do you not know that BG is a huge conglomerate with higher overheads than most other companies?
And look at the preposterous costing he came up with!
.
.
.
BG was going to charge me £3500 minus £800=£2700 for replacing the boiler ?????? Now that is verging on the ridiculous!
No -
you are verging on the ridiculous.
Could
you do and provide all of the above (see list) for £2700?
This what I do not like--being taken for a ride by the people whom you ahve paid around £350 a year for several years to take care of your system.
So, if you can come on here and rant about what you don't like, perhaps you'll understand if I do the same:
I don't like people coming on here and ranting about what they don't like.
There - is that clear? I mean, it's OK for me to do it if it's OK for you to do it, isn't it?
...for the benefit of BG.
BG is a business, not a charity. If you pay them money, of course it's for the benefit of BG.
Now kindly s*d off.