Hello, "snb",
I wasn't aware that my posts would annoy anyone. It certainly wasn't my intention. The way I write is the way I think. I've re-read my previous posts, and I honsetly can't see how I could have caused offence or annoyance to anyone.
HOWEVER, -- If my posts have annoyed people then I apologise.
Yes I do have the servicing manual, but the company that perfomed my service, do not say they carry out a service according to the manufacturers instructions. They do not exactly define what they do in a service.
In reply to my written question ---
--- "
My central heating boiler is in need of a service. You have been recommended to me. But before I book a service, I would like to know what a service includes. Can someone please tell me what will actually be done to my boiler, if I book a service with you?"
https://www.facebook.com/SwaleHeating/?rc=p
Their reply was ---
--- "
Hello John, a service is for one of our engineers to carry out a gas safety check on your boiler then carrying out a check on the rest of your heating system ensuring your controls and radiators are working without an issue. If you call or email our office after the service we can send you the certificate of the service. Regards"
That's why in my very first post, I asked a question specifically about cleaning. I specifically wanted to know, ---
"Should a combination boiler be cleaned internally, when it is 'serviced'? What should be cleaned, and why?" ----- Perhaps I should have emphasised the word "should". Anyway, I now realise that it won't involve cleaning, depending on who does the service, and what
they think of as a service. So I guess I do have my answer.
Hi John D V2.
The boiler is on an annual service contract. It is a fixed price, and as described above in their answer to me, that is what they say they do for that fixed price. As I said earlier, perhaps wrongly, I had assumed that it would be serviced according to the manufacturers manual, which include cleaning. But as you say, and I have now discovered, the word "service", when applied to boiler service, seems to mean anything from a safety inspection, to a service according to the manufacturers instructions, depending on who you ask.
In the 5 years that this company has been doing my service, I have not received a single service report. What I have been given is a safety certificate.
On that certificate, it says -- "Job type:
SERVICE."
Underneath that it says --- "This inspection is for gas safety purposes only " .
So yes you're right, I have no grounds to complain about past so called services, because I should have paid more attention to what I was actually paying for and getting. As I said, I simply assumed, and trusted, that I would be getting what I understand the word "service" to mean. As I said, I'm old, so maybe the word service has evolved these days. But I still think any reasonable person would take the meaning of service to be different from a check or inspection. That said, I am indeed going to follow your advice and specifically ask the next attending engineer, to define exactly what he is going to do.
As regards cleaning to hospital standards. Obviously that is a very silly suggestion and expectation. Expecting it to be cleaned internally, and to the manufacturers instructions though, seems entirely sensible, reasonable, and desireable.
My thanks to all those who responded with helpful information, and again my apologies for causing annoyance if that is the case.
