The problem is that the pump will only run when there is a delivery of 70° water to the deposit.
At the take off port (from the accumulator) to the ufh the temperature should stay above 50c.
So when below, the heating pumps (ufh and radiators) are interlocked until the accumulator is up to temperature.
A strategically placed control thermostat takes care of this.
If the boiler is correctly sized then the accumulator will not be depleted of energy whilst the radiator and ufh circuits are operational.
Try lowering the control stat down to 50c and see what happens.
Do they have a website? A link maybe?the range was hand built by a local company