Concerning CET recondition pcb's

[Manlow]

As A Gas registered installer and a professional running my own business, i recently had the misfortune to have dealings with these people.

It was an unmitigated disaster from start to finish, first it was the wrong board (which they insisted was the right one), then they said they did not have the board that i wanted and anyway it didn't exist, then they said 'send the old board back and they would repair it', which was done, then the old board came back and it still didn't work so in the end and I had buy a new one and had to send back MY OLD BOARD SO I COULD GET A REFUND.

This went on over a period of weeks meanwhile my customer had no heating or hot water.

When i phoned today to find out when the refund would occur they told me thy only received it yesterday and it was being processed,
so after an exchange which was heated but not impolite the person hung up on me when i phoned back he actually told me to 'go away'.

I have been in business for over 40 years and was a Corgi reg engineer even before it was compulsory, and i have never had such unprofessional, shoddy customer service leave alone the faulty goods.

I can see this ending up in court.

DO NOT DEAL WITH THESE COWBOYS UNDER ANY CIRCUMSTANCES, if you do then you deserve anything they sling at you.

BTW Ive joined this board purposely to warn people of this outfit, Ive never posted before and doubt if i will again.

 

[Dan Robinson]

Join the Combustion Chamber. Half the professional's here don't venture into the public forum.

 

[sooey]

I've never had a problem with them, always found them helpful , curteous and knowledgable.

 

[Agile]

As engineers we always like detail!

Such as the boiler make and model and the part number of the required PCB.

Remember these are not reconditioned PCBs but repaired PCBs.

So they are still old ones and not new ones.

So an economic way to repair a boiler but not the same as a new one.

It is not very uncommon for people to buy a repaired PCB and charge a new PCB price!

Join the CC and post these matters there!

Tony

 

[mcmoby69]

I use CET all the time. I offer my customers the cost of a reconditioned item or a brand new new one. The cost of repair is reflected in their choice. Why pay £150 for a brand new board when a recon at half the price has the same 12mth warranty?

Angie has been without doubt the best point of contact at that company, nothing is too much trouble. Yes there has been a couple of hiccups but easily resolved after a phone call.

I have had more problems with new pcb's out of the sealed box than i have had with a recon from CET.

More details of the fault might be useful, as said before.

 

[Manlow]

Join the Combustion Chamber. Half the professional's here don't venture into the public forum.

Already done

 

[geoff@cetltd]

The original pcb went out on the 3rd Oct, and was reported faulty (I
was out of the country at the time and am not familiar with this
particular issue) a replacement pcb sent on the 10th. (i.e. as soon as
he reported the fault). He said the replacement pcb was faulty, he was
told to return it. We received it back yesterday (on the 1st December),
which is why its been going on for "months" - it took him that long to
actually return it.

He was aggressive on the phone demanding to know where his refund was. I
told him we hadn't had time to process it (i.e. unpack, test and report
back) in the 24 hours since we received it. "This has been going on for
months" - Yes because he hadn't returned the pcb

Everyone who uses us knows how we work and hopefully understand that
this poor person seems to be a few windings short of a fan motor.

 

[Dan Robinson]

Using rehashed unapproved parts is a recipe for disaster. Even more so if you don't follow the rules .

 

[geoff@cetltd]

sorry dan you are obviously unqualified to comment as you lack the experience of both sides of the fence. Someone else in this thread said "I have had more problems with new pcb's out of the sealed box than i have had with a recon from CET."
I shall leave it as that

 

[Dan Robinson]

That's right.

I'm unqualified.




I'm not saying anything one way or another about other posters experiences on an individual basis.

But...


Do you carry type approval for your repairs? Are they sanctioned by ANY manufacturers?

If YOU are qualified; why not post in the CC. Afterall you are working on gas appliances?

 

[Dan Robinson]

How's Geoff by the way?

 

[Dan Robinson]

I see your website is still a shambles too.

 

[Dan Robinson]

What is the difference between a "repaired" product and a "reconditioned" product?


Were your T's & C's written by a 4 year old?

 

[Dan Robinson]

Raden - I know you're reading this mate.... well you were 3 minutes ago .

This reply you're posting - I hope it is a Magnum Opus

 

[geoff@cetltd]

I am geoff, and yes, I'm still up

As far as I know you have never used us, so you are not in a position to comment on our services, quite simple really - you have no experience of what we offer

"Do you carry type approval for your repairs? Are they sanctioned by ANY manufacturers?" - sanctioned by the manufacturers? We are offering a cost effective altrernative to their rip off prices - what do you think? although ... watch this space.

"Afterall you are working on gas appliances?" no we're not. Are you drunk or just confused? no we repair fans and pcbs not appliances

I am also not one of those sad people who spend their evenings in forums and newsgroups lacking a life outside

Yes, the website is tired and old, but it wasn't meant to be pretty, it was designed for functionality making it easy to get to what you want easily - it is very successful at doing that. It is, hiowever, in the process of being completely rehashed

Yours seems very impressive for a one man band with a mobile and a ford van - well done