Concerning CET recondition pcb's

[muggles]

Seems CETltd.com has been taken down completely.

http://www.downforeveryoneorjustme.com/www.cetltd.com

http://www.isitdownrightnow.com/cetltd.com.html

T's & C's:

We are reliant on the prompt return of old units to maintain a cost effective and efficient service to our customers. If old units are not returned to CET within 7 days we will charge customers for a new unit (at the current HRPC trade price).

Items ordered are only refundable in the event that they are defective, not if they were incorrectly ordered for any reason, misdiagnosed or no longer required.

Liability is restricted to repair and recondition or replacement of the item.

This is a reconditioning / repair and exchange service, we are not a merchant.

In the event that we send items out “up front”, the customer has the responsibility to return the old item within seven days of receipt of the item from us.

Unless otherwise stated, all items repaired and reconditioned carry a 12 month warranty against faulty workmanship on our part. This does not include damage caused to parts supplied by mishandling or other faulty parts.

Items are repaired and reconditioned on a “best endeavour” basis. Items found to be beyond economic repair and recondition will only be returned on receipt of the carriage charge.

All items are despatched by courier. Items will normally arrive at the customers address before 17:30 the day following despatch. (Items despatched on Friday will arrive on Monday.)

Items considered to be defective or incorrectly supplied must be notified to us within three days of receipt.

All prices posted on this website are provided exclusive of VAT and Delivery and inclusive of VAT and Delivery. The Delivery charge is £8.00

Google cache can be a real barsteward when you have something to hide.

It's back up now Dan....

 

[Dan Robinson]

That's marvellous

 

[Steelmasons]

Could someone paste this in the conbustion chamber please

I was in Indonesia during the whole episode, I knew nothing about it. I do not hide behind a pseudonym, if you look my full details are in my profile

According to our database (and the courier manifests) , we sent out a pcb to Mr Manlow on the 3rd October and another on the 9th October. One pcb was showing as having been returned. The second was received on the 1st December and, it being a winter Monday, we were too busy to open and book in all returns. On the 2nd October, he rang up in a very aggressive manner demanding to know where his repayment was. I went to look in the goods in box and, yes it was there. He then went on a rant saying that this had been going on for months – yes we wewre wqaiting for him to return the pcb (its an exchange service , one out – one in, It had taken that time because it had taken him 6-7 weeks to return the pcb. That’s it in a nutshell

As to whether the pcb was working, we have yet to test it, but we had a dozen of this particular pcb go out last week, no reported problems, As someone in the CH forum said,

We repaid him straight away the £63.60 which INCLUDES the cost of delivery and VAT (look at our website, www.cetltd.com, we do an exchange pcb for £45 ++, it’s all there

We turn over half a million and have been trading successfully for over 20 years – someone in the P&H forum said that in his experience, our boards are more reliable than new ones. A lot of people here use our pcbs, and if we were as Mr Matelot says, we’d get a lot of bad press

Mr Manlow was a victim of his own aggressive attitude, unwilling to listen to any explanation, in the end I had to put the phone down on him

Always had good service from you Geoff , made a few $$ on that 170 keston blower you overhauled , not to mention the two Worcester fans you gave me a couple of weeks ago as we wern't sure which one it was...oh and all this before I returned the fooked fan to you.....

Then we have the impatient bastad who wants a fan straight away, a nosebag down the cafe and its overhauled.

You exchanged two profile boards for me as they were faulty , must confess it was an error on my part and both boards were fine , you changed them anyway.

Thanks for the good service over the years (adam).

Dan , stop giving him a hard time FFS.

You've had customers not happy with you as I have , but as you know the majority are , bout time CET had good reviews as opposed to the very small percentage who think the opposite.

Fook paying OEM prices , had enough of being ripped off by these crooked scamming bastads , vaillant being top of the list.

 

[Dan Robinson]

To be fair to Geoff, fans I have less of an issue with as there are other safety devices involved. PCBs on the other hand are the lynch pin of all the components.

In that vein, if CET and ALL the other companies that do the same job can be honest and say whether or not they will take on the liabilities that the manufacturers do when they approve th the product then great.


Otherwise... . Well, how many pages are we on now? . And this is far from the first time I have had this public discussion with Geoff. . He gas never been able to give a reasonable answer and flecks off with the "I know better than you" attitude.

 

[Dan Robinson]

Dan , stop giving him a hard time FFS.

You've had customers not happy with you as I have , but as you know the majority are , bout time CET had good reviews as opposed to the very small percentage who think the opposite.

Fook paying OEM prices , had enough of being ripped off by these crooked scamming bastads , vaillant being top of the list.

Sneaky edit their dude

Geoff is unfortunate in that he is the only one of his trade that bothers to contribute to this kind of discussion and I respect him for that. As I do his greater knowledge of electronics to my own, as I do your knowledge of traditional plumbing techniques.

The fact remains that he is making changes to primary safety devices and is not saying whether or not the refurbished boards, which obviously no longer have manufacturer approval, will be supported by CET should something tragic happen.

A simple question that needed a simple answer. . Not evasion.

 

[Steelmasons]

Surprised you slate CET off in the general forum Dan , if you have an issue confront the man , not good for business for CET or yourself , act professional within the open forum as it's not doing you any favours what with the kindergarten behaviour.

 

[Steelmasons]

Not yet had a problem with CET boards , think you are over reacting.

 

[Dan Robinson]

I'm not saying anything different here than I would say in person, or the "other place".


Besides, how would you suggest I confront him differently? . Rock up to his unit? . Why not just give the answers here and turn it into a positive?

 

[Dan Robinson]

Not yet had a problem with CET boards , think you are over reacting.

It only takes one. Then who would be over reacting?

 

[Dan Robinson]

Double post.

I'm sure Geoff is a lovely person. BTW. . Doesn't mean we have to agree.

 

[Steelmasons]

Not yet had a problem with CET boards , think you are over reacting.

It only takes one. Then who would be over reacting?

As you are well aware I am a little more fussy than yourself regarding the industry we are in ......as I said I have no concerns regarding recon boards.

 

[Dan Robinson]

Like I said, it only takes one, that is what type approval is for.

What if it was your daughters first digs and the boiler didn't fail safe? Would Geoff get the same treatment as the cab driver in that other discussion?

 

[Steelmasons]

Have you an 'example' whereby a control board could hold the the GV open without rectification? , a few OEM boards did just that.

 

[Steelmasons]

What if it was your daughters first digs and the boiler didn't fail safe? Would Geoff get the same treatment as the cab driver in that other discussion?

....and if it were an OEM part like say the Worcester or vaillant catching fire?? , I only hope I wouldn't be in that situation so a moot point.

 

[Dan Robinson]

Rectification is only an issue (in this case) for the ignition phase.. . What about an hour later? . Burner already going,

OEM board can do what it likes. If it's oem the manufacturer has liability . . But a refurbished board is not. The manufacturer will stick 2 fingers up and walk.


If CET are in talks with manufacturers, or more likely Homeswerve and BG, then fine happy days and more power to their elbows. . It is irrelevant in the context of this debate.