Yep, caused by tenant....
Please show them that leaflet I linked to. Try your best to explain, in the simplest terms.....
People need to realise that during daily living, we produce large amounts of water vapour. Breathing, cooking, washing and yes...if you do it....drying clothes on radiators.
Using that leaflet the average family puts up to 20pints of water into the air.
In older houses, before deouble glazing and insulation, there was enough uncontrolled ventilation for this to dissipate. Leaky windows, uninsulated lofts etc.
As we began to install insulation and more air tight windows, the water vapour gets trapped within the house for longer.
It then condensates on the coldest surface available.
If the house is not heated very well or in an unequal way. It will condensate on cold walls and windows....
I have a feeling that they are not heating the house properly eaither, which is also compounding the issue.
Warm air can hold more water vapour than cold. If the house is not very well heated, it will condensate very quickly on a cold surface.
If the house is heated in bursts i.e very warm, then cold, then very warm, then cold. The same thing will happen.
The house should be kept at a
constant warm temperature. This will reduce the amount of condensation on areas of the house that are typically colder.
However, the main culprits are:
1) Drying clothes on a radiator
2) Inadequate heating
3) Lack of extractor in the kitchen
4)Proper use of bathroom extractor, i.e do they always turn the light switch on to power the fan? Does it have an over-run to clear the steam after a shower/bath?
The more we insulate our houses, the more requirement there is for appropriate controlled ventilation to avoid issues such as this.